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Electronic Queuing
As a pioneering leader in the area of public guidance, Q Display is proud to introduce Qtrac™, a proprietary wireless electronic call management system that streamlines customer flow,extends brand awareness, supplements advertising programs, and entertains and informs customers while reducing their perceived waiting time.
Increase service efficiency
Qtrac™ will dramatically transform the way you manage customer flow. Our “Call Forward” system directs customers to the next available service point using a digital voice and/or audio cues as well as directional arrows and text displayed on Qtrac’s LCD monitor. It optimizes customer throughput and increases service efficiency.
And Qtrac’s unique FlexQ™ feature allows a single agent to pull customers from up to 3 different lines virtually eliminating agent down time.
Eliminates agent “down time” due to inefficient queuing processes.
Efficient service promotes customer satisfaction and loyalty.
Decreases average wait time by optimizing customer throughput.
Entertain, inform, and educate your customers
Keeping customers engaged while they wait in line can reduce their perceived queuing
time by up to 50%. Qtrac’s advanced media capabilities ensure that your waiting
customers are kept informed and entertained.
Promotional stills or video can play between queuing prompts to keep customers engaged.
Up to 6 different interrupt modes allow media to play full-screen or as a split screen message.
Use the built-in LCD display or connect your own monitor.
Multiple media formats: .bmp, .jpeg, .mpeg, .wmv.
Ready to go right out of the box . . .
or customize content to your exact specifications.
Qtrac™ is simple to use. Just plug it in and turn it on! But don’t let that fool you. Qtrac™ is an extremely powerful queuing management system that can be configured to your exact needs. Easily choose audio alerts, multi-language voice prompts, dual voices and custom text and images to customize your queues. And it’s one-of-a-kind configuration simulator allows you to view your set-up in real time before going live!
Choose Qtrac’s pre-installed alerts, voices and images or create your own.
Customize fonts, background image, sound and text by individual agent screen.
View your configured set-up in real time before going live.
Qtrac’s flexibilty meets your changing needs.
Qtrac™ comes standard with advanced features that cost alot more on competetor’s systems. It can be configured from almost any Windows PC. And it’s media can be quickly updated by swapping out a simple flash drive. Need station lights to flash overhead or security doors to unlock?
Qtrac™ can handle that, too. Its wireless technology allows it to quickly and easily be installed almost anywhere, yet it is a self-contained system, so your other networks are completely safe and unaffected.
Wireless technology makes it easy to add or move station remotes – up to 99.
Wirelessly control numerous peripheral devices such as station lights or security doors.
Self-contained system works independently from your other networks, keeping proprietary
information safe and secure.