Service and Quality

Our products are designed and manufactured to meet stringent market conditions. We demand high levels of standards in quality when assembling and packaging the products before distribution.

All our suppliers are assessed and approved and subscribe to our quality code. Before shipping any products, the goods are individually checked, marked and packed at our premises. No goods leave before the quality inspection is approved.

A key priority is a high level of service to our clients, maintaining product, packaging quality and delivery dates. We have our own service staff in Cape Town and Durban and do also have an extensive network of service agents throughout Africa.

In an effort to improve and strengthen our service to loyal customers we have employed a Field Maintenance Manager to continuously monitor and service existing systems in use throughout the country.

As an ongoing free service we continuously visit site installations and existing customers. Where necessary or possible we assist in rectifying problems and improve the usage of our systems. Smaller quality and maintenance issues can be resolved on site, thus preventing any interruption to our customers.

We will also keep service records and make appropriate recommendations where necessary.